Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.ronio.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and in the original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale
• Digital downloads or software
• Products damaged due to misuse or negligence

Refund Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (408) 594-0718. Provide your order number and reason for the return. We will provide instructions and a return authorization if applicable.

Refund Method and Timing

Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

Exchanges are available for defective or incorrect items. Contact us at [email protected] to arrange an exchange. You may be required to return the original item before the exchange is processed.

Customer Responsibilities

You are responsible for:

• Ensuring the returned item is securely packaged to prevent damage during transit
• Including all original accessories, manuals, and components
• Providing accurate contact and order information

Contact Information

For questions about this policy or to request a return, contact us:

• Email: [email protected]
• Phone: +1 (408) 594-0718
• Address: 8336 West Maple Terrace, San Jose, California 95159, United States

Policy Updates

https://www.ronio.store reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective upon posting to the website. It is your responsibility to review this policy periodically for updates.